1. In-Home Deliveries

A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about Unification Technology LLC deliveries:

1.1. When will I receive my delivery?

Please refer to below segment for estimated delivery time. Please note, some areas may take longer due to the frequency of deliveries to the delivery zip code. We calculate this estimated time considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address. Once you book your product our representative will mail you as well as call you to confirm your order and provide you the estimated delivery time.
When placing your order, we consider these factors when calculating the Estimated Delivery Time:

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hours and some may take up to 5 days.
  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

When the delivery provider receives your order and is ready to schedule a delivery date, we will attempt to contact you at the telephone number that you provided in your order. At that time, we will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on any day except Sundays and Public Holidays. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.

1.2 How to prepare for your delivery?

The Delivery Company has been contracted to perform the delivery service to one room of choice at the delivery address. If the delivery cannot be made to this room, the transporters will place your products in an alternate room at the same address. Please make sure there is adequate access and space to complete the delivery – prior to delivery ensure that there is adequate room to make the delivery considering hallways, staircases and elevators.

1.3 Who needs to sign for my delivery?

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and Unification. Neither Unification Technology LLC nor the 3rd party Delivery Company that has been contracted by Unification to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

1.4 What am I responsible for upon delivery?

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us at +1.888.893.0588 within 24 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our Warranty Policy and Refund Policy.

1.5 What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.

[For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]

1.6 Delivering to a Trade show or Convention Center?

In order to ensure that your delivery is processed as quickly as possible; please contact us by calling +1.888.893.0588. Please indicate to the advisor that your order will be delivered to a tradeshow, convention center or a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery.

1.7 Delivering to a Freight Forwarder?

In order to ensure that your delivery is processed as quickly as possible; please contact us by calling +1.888.893.0588. Please indicate to the advisor that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery. This agreement is with you and Unification Technology LLC. Neither Unification Technology LLC nor the 3rd party Delivery Company that has been contracted by Unification Technology LLC to perform the delivery will be held responsible if you decide to hire a 3rd party contractor or freight forwarder to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

  1. Parcel Deliveries

2.1 When will I receive my delivery?

Please refer to below segment for estimated delivery time. Please note that this is not a guaranteed delivery time for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. We calculate this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address. Once you book your product our representative will mail you as well as call you to confirm your order and provide you the estimated delivery time.
When placing your order, we consider these factors when calculating the Estimated Delivery Time:

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hours and some may take up to 5 days.
  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

Deliveries are made Tuesday – Saturday with no advance call.

2.2 How many attempts will be made?

We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.

2.3 What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us at +1.888.893.0588 within 24 hours of your delivery. For any other problem with your order, please refer to our Warranty Policy and Refund Policy.

2.4 What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met.

[For example, if you need to change the delivery address and your order has already shipped, etc.]

  1. Returns & Cancellations

3.1 Return Policy

If you change your mind after making a purchase, just mail us or call us at +1.888.893.0588 and cancel the order. All we ask is that you mail your receipt and return it in its original packaging. Please note that we may request for you to email/ send pictures of damaged or defective merchandise. (Please refer to our Warranty Policy and Refund Policy).

3.2 Cancellation Policy

If you have placed an Unification Internet or phone order that you wish to change or cancel, please contact Customer Service at +1.888.893.0588 9am-8pm EST Mon-Sun. Once your order has shipped, you will receive a full refund for the value of the merchandise only, shipping and handling if paid/applicable in that specific region will not be refunded.

  1. Delivery for Business Partners

For Business Partners, Delivery and Shipping will be our sole responsibility. We’ll replace any parts damaged or misplaced during delivery. There will not be any extra cost for Delivery, Shipping or Handling. The Warranty Policy will be applicable only after the Project delivery. For Example, if a product/Parts Warranty is for 1 year and the project completion time is 3 months, then the warranty will be applicable after 3 months. Please refer to our Warranty Policy.